#27499 - 03/15/10 08:53 PM
Re: DW Article Planning Div Audit
[Re: funkycamper]
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Pooh-Bah
Registered: 12/03/08
Posts: 1950
Loc: Xalapa, Veracruz Mexico
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There were claims that using local people on a local board would just result in a biased report. Folks making such a claim do not understand the relationship between the BCAC to the building division.
_________________________
Strive for the ideal, but deal with what's real.
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#27500 - 03/16/10 07:25 AM
Re: DW Article Planning Div Audit
[Re: Turnow]
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old hand
Registered: 11/10/08
Posts: 822
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English is, of course, routinely spoken in India, particularly in Bangalore, the Silicon Vally of India, from where the fellow hailed. Well, there's the problem. We speak Murrican 'round here.
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#27501 - 03/16/10 08:56 AM
Re: DW Article Planning Div Audit
[Re: Turnow]
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Carpal Tunnel
Registered: 07/08/08
Posts: 4992
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I have no idea why you would think those other things weren't being done. They were. Repeatedly. And often repeatedly with the same customers on the same issues.
And there were too many times when customers were being verbally abusive, including racial epithets, and physically threatening to staff. Even the most professional person would have a hard time working with individuals using those tactics.
The situation had become so ugly that an outside review seemed like the best option. Unfortunately, the ICC disappointed. I was unaware of charges of abusive behavior; but I am, of course, far away. However, there is an easy way to deal with an employee issuing "racial epithets", which have been substantiated. You fire them on the spot. And as for verbal abuse, if substantiated, one instructs the employees to clean up their acts with a documented oral warning, followed by a written warning, followed by discharge. My sense from the information I've received, though from a distant point of vantage, is that the normal carping about the planning and building division was allowed by the commissioners to get out of hand. Again, it's a management problem. Managers are hired and elected to deal with such matters. So we just simply disagree. No problem. Huh? You totally misunderstood or I wasn't clear. It is not the employees doing this, it is the customers. There have been cases of staff being called things like "sand n_____", being surrounded by people following them to their cars while calling them names and making threatening gestures, people contacting commissioners complaining about having to work with a person with an accent, as just a few examples. These are just people trying to do their jobs and even if you don't like them personally or don't like the information they're giving you, that doesn't give anyone the right to do these types of things. Some of the people who have done some of these things have also been some of the vocal critics of the planning/building department. ETA: Oh, I read now that this has already been clarified. I guess I should read all posts before I respond.
Edited by funkycamper (03/16/10 09:02 AM)
_________________________
"If a 'right' exists for me, but not for thee, then it's not a right but a privilege.' - Fred Clark
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#27502 - 03/16/10 09:41 AM
Re: DW Article Planning Div Audit
[Re: funkycamper]
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addict
Registered: 07/10/08
Posts: 403
Loc: Aberlachia
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The behavior you describe is likely a criminal act. Perhaps the department supervisor, the commissioners, sheriff's department and prosecutor should respond accordingly.
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#27505 - 03/16/10 12:50 PM
Re: DW Article Planning Div Audit
[Re: Wally B]
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member
Registered: 04/07/09
Posts: 168
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English is, of course, routinely spoken in India, particularly in Bangalore, the Silicon Vally of India, from where the fellow hailed. Well, there's the problem. We speak Murrican 'round here. Murrican and Spanish.
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#27512 - 03/16/10 04:34 PM
Re: DW Article Planning Div Audit
[Re: funkycamper]
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Pooh-Bah
Registered: 12/03/08
Posts: 1950
Loc: Xalapa, Veracruz Mexico
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But, again, how does the matter of the threats relate to the "audit"?
_________________________
Strive for the ideal, but deal with what's real.
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#27513 - 03/16/10 04:45 PM
Re: DW Article Planning Div Audit
[Re: Strider]
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Pooh-Bah
Registered: 12/03/08
Posts: 1950
Loc: Xalapa, Veracruz Mexico
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It seems to be a Class B Felony.
_________________________
Strive for the ideal, but deal with what's real.
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#27525 - 03/16/10 09:35 PM
Re: DW Article Planning Div Audit
[Re: Turnow]
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Carpal Tunnel
Registered: 07/08/08
Posts: 4992
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But, again, how does the matter of the threats relate to the "audit"? Just that some of the impetus for the audit was related to things that, in many ways, fall more under customer service issues. And it is difficult to assess that when some of the people complaining about lack of customer service have been guilty of their own bad behavior. Thus, chicken and egg issues.
_________________________
"If a 'right' exists for me, but not for thee, then it's not a right but a privilege.' - Fred Clark
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#27526 - 03/16/10 09:47 PM
Re: DW Article Planning Div Audit
[Re: Strider]
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Carpal Tunnel
Registered: 07/08/08
Posts: 4992
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The behavior you describe is likely a criminal act. Perhaps the department supervisor, the commissioners, sheriff's department and prosecutor should respond accordingly. Perhaps. Worse threats to a commissioner just resulted in a recommendation to get a restraining order though.
_________________________
"If a 'right' exists for me, but not for thee, then it's not a right but a privilege.' - Fred Clark
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