The blame ultimately lies with the lax way the "bogus" invoices were handled. Someone is responsible for those failures. I'd like to think that appropriate action has also been taken by PUD management, with close oversight by the Commissioners, to address that issue as well. We're talking a huge amount of money here that the ratepayers will be tasked to pay because of that mistake.
Staff, Management, Commissioners, and the Ratepayers are well aware of the errors made by the PUD. The PUD, imo, has worn those mistakes on thier shirtsleeve for all to see.
I simply reiterate the real frustration I feel. If the last person out of the bank forgets to set the alarm, does that let the bank robber off the hook? You have already indicated your opinion of the complaintant. I'm waiting for the rest of the community/ratepayers to pull their collective cranial appendege out of their collective anal orifice and let this yahoo know what they think. But, I'll bet you a donut there will be letter after letter from the nutbars like Straka, Brown, Daniels, or Jennings focused on the bank employee while they drink coffee with and backslap the bank robber.